Shipping policy

Delivery Policy

Delivery will be to the street address as specified by you (The Lessee), prior to the event start time you have stated within your booking. The Lessee grants A Hiring (The Lessor) the right to enter the property at the agreed street address for the delivery and subsequent setup and pack up of the unit.
After your order has been successfully received by us, you will receive a confirmation email. We will contact you again, prior to your event, confirming a delivery and setup time.
Delivery fees are included in the total cost for delivery to addresses within the free delivery areas. For areas outside the free delivery zone, additional fees will be notified at the time of booking. The unit(s) must be ready for collection, at the latest, by 5pm (March to September) and 8pm (October to February) of your booking day.
Should your address be out of our service area completely, please speak with us directly to see how we can be of service.
Should we be unable to provide your delivery due to bad weather, vehicle failure, illness or any other factor beyond our control, we will inform you of this at the earliest possible opportunity and provide a resolution as per our policies.
Prior to your event, we ask that you please ensure there is adequate space for our jumping castles, that the location that our products will be sited is accessible and you have cleared the area of debris and that power is available no more than 20 metres from the installation site. 

For the hygiene, health and safety of our crew, our equipment and our customers, delivery and instalment of your castle will not proceed should there be animal faeces, furniture or debris located in the delivery or setup path or location of our castles and your booking fee will be FORFEITED.
We will be unable to provide a refund if we cannot deliver your product due to a lack of space, accessibility, hygiene or due to an inappropriate location.

Weather Policy

In the event of poor weather, there are a few different options to consider.
Some of our castles and equipment can handle light rain – depending on the product it can be outdoor rated. If heavier rain occurs during your event, we advise to switch power off, allow rain to pass and towel down the castle play areas before resuming play.
If rain is expected for your entire event and you have a backup wet weather venue (community hall, Scout hall, school hall) we can set up indoors as long as there is space.
If you would like to cancel the hire prior to the day, you will receive a refund minus any applicable surcharge for the notification period.

During periods of severe weather conditions (heavy rain, high winds, storms etc), we reserve the right to cancel your booking. If conditions are not expected to be too severe, we will proceed with your booking unless we hear from you. Refunds do not apply should weather impact your hire after the castle has been installed.